Your role at Dynatrace

A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.

Role & Responsibilities

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
• Working closely with Account Executives and Customer Success Managers on customer strategies and sales plans
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
• Provide information for internal management reporting.
• Meet all contractual and reporting deadlines.
• Perform additional duties as required.

What will help you succeed

Minimum Requirements

• Fluency in both English and Portuguese languages is required.
• Experience working with software renewals.

Preferred Requirements

• Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
• Proven ability to manage high volumes of renewals at any given time.
• Self-starter, highly motivated, and committed to getting results.
• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
• Excellent verbal and written communication skills
• Proven track record of flexibility in a team setting.
• Excellent word processing and spreadsheet experience in MS Word and Excel
• Salesforce.com knowledge
• Excellent verbal and written communication skills
• Proven track record of flexibility in a team setting.
• Excellent word processing and spreadsheet experience in MS Word and Excel

Desired Skills/Competencies

• Knowledge of Dynatrace software products
• Knowledge of licensing and product pricing
• Basic Sales skills

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.