Your role at Dynatrace

Dynatrace, the global leader in Software Intelligence, is looking for a Revenue Operations Coordinator to join our dynamic and motivated Sales Operations - Sales Process Support Team. This is an exciting opportunity to expand your career; while playing a critical role in accelerating the sales cycle.  We are looking for a driven individual who is extremely organized and always willing to go the extra mile.   

Responsibilities: 

• Provide one-stop-shop support to Sales and Sales Management by assisting them through the sales processes, including quoting process support, proposals and questionnaire response support.
• Cross functional collaboration with multiple teams and geographic locations (Sales, Sales Engineering, Security, Finance, Product, Partners, Deal Desk and Legal to name a few) to ensure timely response to requests and support deal cycles. Working closely with internal teams and using excellent project management skills, clear and concise communication, and efficiently manage proposal responses.
• Manage internal coordination of customer responses via Responsive (RFP, RFI, security / vendor questionnaires) to deliver high quality proposals within customer defined timeframes. Collaborate and work closely with Sales Teams to understand goals, objectives and requirements to develop a proposal plan.
• Provide all internal communications around proposal process and expectation setting. Proactively communicate status updates and “remove the noise” so that the sales team can focus on selling.
• Pursue and leverage feedback from Sales Team and other stakeholders to proactively improve internal process and system improvements to gain efficiencies  
• Liaison with Sales Management to identify and prioritize response pipeline accordingly.
• Support with content in Japanese and manage document repository for quick-turnaround opportunities.
• Organize operational trainings and general cadences with Account Executives and Sales Management on an ongoing basis.
• Provide assistance on other projects as needed.

What will help you succeed

Qualifications:

• 2-3 years of experience in sales support, bid management or sales operations, ideally in a high-tech or SaaS organization.
• Bachelor’s degree in Business Administration or related field.
• Proficiency in English and Japanese is a must. 
• General understanding of Customer Relationship Software, Salesforce experience preferred. 
• Responsive and other project management tools experience is desirable.
• Proficient in Microsoft Excel

To be successful in this role, we are looking for a candidate that has: 

• Energetic self-starter with proven project management skills who can learn on the fly and embrace change
• Ability to problem-solve and exercise judgment with minimal oversight
• Excellent time management and organizational skills with the ability to manage multiple tasks and re-prioritize workflow as necessary.
• Ability to work with teams across time-zones, with a sense of urgency, while maintaining sharp attention to detail, ensuring customer deadlines are met.
• Team player with strong interpersonal and communication skills with ability to interface across all levels of the organization.
• A “customer first” attitude, with strong sense of ownership and follow-through.
• Ability to embrace change with a positive attitude, solution mindset and pivot as necessary.
• Superior writing and editing skills is desirable.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.