Your role at Dynatrace

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace:registered: to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences. 
Job Description
As a Senior Technical Specialist, you’ll be tasked with becoming an expert on the Dynatrace platform (with a focus on Digital Experience Management) and helping the wider Insights team (as well as customers) find new ways to use Dynatrace to “level up” their use cases.  

Being a Technical Specialist is about teamwork – the Dynatrace platform is so comprehensive that no individual can learn it all. As a Technical Specialist, your work will be split between working to keep up to date with the product, helping build documentation and enablement content, knowledge sharing across the wider Technical Specialist team, and answering Zendesk tickets submitted by the Insights team (to help solve customer use cases or answer questions about the product).

Your role is to both help answer specific, directed questions as well as provide strategic guidance to help the wider team dive into use cases and think about how the product can accomplish the client’s needs. You’ll be tasked as a point of escalation, expected to help navigate complex problems and help both our internal teams and our clients see the full value of Dynatrace. In this role, you’ll spend most of your time:

• Providing advanced support and use case analysis for the wider Insights Delivery team
• Triaging, diagnosing, and providing solutions to complex configuration issues with Dynatrace solutions
• Keeping up to date with new product features
• Working to document new features, tips, and processes
• Providing top tier support for our largest customers in the form of prioritized ticket support, special projects, and direct customer meetings when necessary

What will help you succeed

Minimum Requirements:

• 3-5 years of experience working with SaaS applications and infrastructure
• 3-5 years of experience with observability or application performance management technologies and techniques.

Preferred Requirements: 

• Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui
• Experienced in Android and iOS mobile platforms and adept at cross-platform development or support; creating/maintaining apps in iOS and Android platforms.
• Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps
  
• Possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
• Has experience working in a technical support/specialist role or organization
• Has strong conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Proven ability to work under pressure; ability to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuades
• Strong verbal and written communication skills; ability to translate technical concepts into language that is nontechnical
• Knowledge of web technologies including HTML, JS, CSS, Content Delivery Networks, and Cloud
• Must possess expertise with Digital Experience Monitoring (DEM)/Business Analytics 
• Enjoys critical thinking and problem solving. Demonstrated ability to think outside of the box and focus on the bigger picture
• Expectation: All Insights team members are expected to travel at least 1 time per year for annual team meetings.

Why you will love being a Dynatracer

•    A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
•    Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
•    A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 
•    An environment that fosters innovation, enables creative collaboration, and allows you to grow.
•    A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 
•    A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
•    A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
•    Attractive compensation packages and stock purchase options with numerous benefits and advantages.