Technical Services Analyst I

What’s the role?

As an IT Support Engineer, you’ll play a key role in keeping Dynatrace running smoothly day to day. You’ll support our teams by solving technical issues, improving how we work, and making sure our tools and environments work, both for in office and remote staff members.

You’ll be working as part of a global IT team, but with a strong local presence in Sydney. It’s a hands-on role where no two days are quite the same, from troubleshooting devices to helping roll out new technology across the business.

What you’ll be doing

• Provide end-to-end support for IT incidents, service requests, and problems, ensuring people get back up and running quickly
• Support employees via chat, tickets, email, and video, delivering a great support experience
• Set up, maintain, and troubleshoot laptops, mobile devices, and peripherals (Mac and Windows environments)
• Keep our meeting rooms and collaboration tech (e.g. Zoom Rooms) running reliably
• Get involved in local and global IT projects like hardware rollouts, office moves, and new tech deployments
• Create and maintain clear documentation to help scale knowledge across the team
• Contribute ideas to improve processes and the overall workplace tech experience

What you’ll bring

• Around 1–2 years+ experience in IT support, helpdesk or a similar role
• A strong customer-first mindset and clear communication skills
• Confidence troubleshooting issues and a willingness to learn on the go
• Hands-on experience with Windows and/or MacOS environments and Microsoft 365
• Familiarity with tools like ServiceNow or Jira (or similar ticketing systems)
• Exposure to device management tools such as Intune, Autopilot, JAMF, or SCCM
• Ability to work both independently and as part of a global, distributed team
• A flexible approach, with willingness to occasionally support across time zones

At Dynatrace, we’re building a culture where people can do their best work. You’ll join a supportive, collaborative environment where your ideas are valued and your growth is encouraged.

You can expect:

• A friendly, inclusive team with a strong sense of ownership
• The chance to work with modern tools and technologies
• Opportunities to learn, grow, and build your career in IT
• A workplace that values balance, flexibility, and wellbeing