Your role at Dynatrace

We are looking to hire an IT Support Engineer Engineer who will join our EMEA IT Support team. In this role, your will be a key member in enabling Dynatrace users digital work life and be on hand to solve issues / requests. 

This role is a onsite position, applicants should be a commutable distance to our Maidenhead office and able to commit to 5 days a week in office.

Key Responsibilities - 

Incident & Problem Management: 

• Troubleshoots and accurately diagnoses and/or forwards IT related issues 
• Walks users through the recommended problem-solving steps 

Service Request Fulfillment: 

• Provides software and hardware products as well as workplace equipment following work instructions 
• Fulfills user and access management requests following work instructions 
• Answers and/or forwards technical questions and supports users in all IT technical matters 
• Learns technical change requests implemented by backend teams 
• Asset-, stock- and demand Management 
• Takes care of accurate stock and inventory management Prepares asset demands 
• Executes disposals following work instructions 

Projects & Improvements: 

• Assists onsite with general IT build out tasks 
• Participates in discussions for workplace improvements 
• Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations 

Collaboration & Learning: 

• Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature 
• Reads and understands step-by-step guides and technical work instructions 

What will help you succeed

Minimum Qualifications: 

• 1+  year of experience in desktop technical support 
• Technical study related to IT 
• Experience with Microsoft Windows desktop operating systems and basic networking principles 
• Experience with Microsoft Office 365 
• Experience with Microsoft Intune 
• Experience with MAC operating system support is a plus 
• Experience supporting the IT needs of executive level leaders 

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.