Program Manager: Context Engineer

Your role at Dynatrace

• Responsible for building, managing, and maintaining the context layer for AI content systems.​
• Ensures alignment and effective collaboration from strategy through to execution, helping to achieve the goals set for Self-Service Knowledge.​
• Fosters planning and breaking down the “What” we want to solve into “How” to we need solve it.​
• Actively tracks and reports on execution progress.​
• Continuously optimizing, refining, and aligning processes related to value delivery.​
• Empowers Product Managers, Information Developers, and more.​
• Proactively identifies and escalates blockers.​
• Analyzes and assess program risks and issues and makes corrective measures.
• Curates and enriches metadata across data assets, resolving semantic conflicts, and packaging context into formats that AI agents can use.
• Connects stakeholders to ensure strategic implementation and completion of core roadmap items.
• Shapes and implements guidelines and goals for technical writing across teams and channels.
• Advocates for technical writing and documentation best practices throughout the company ensures self-service knowledge and technical content are prioritized and valued.
• Coordinates efforts to improve content strategy, architecture, and documentation standards to ensure consistency and usability – all with an AI-first approach. 

What will help you succeed

• 2+ years of AI experience in a B2B software product environment and 3+ years of experience aligned with technical writing.   
• Experience in defining and executing strategy and governance for software documentation.   
• You are a creative self-starter who can envision a future for enterprise software documentation above and beyond what we can do today.   
• Passion for devising enterprise-grade strategies and roadmaps for technical documentation.  
• You start with the “why” behind your strategy to motivate and inspire.   
• You understand docs-as-code and are itching to use new technologies (LLM, gen AI) to take our experience ecosystem to the next level and let content contributors focus on what they do best. 
• By leveraging your hands-on technical expertise, you draw insightful conclusions validated by customer analytics, ensuring consistent results amidst diverse contributors and stakeholders.    
• You excel in engaging with both internal and external stakeholders, articulating your vision and plans   
• Are familiar with Markdown.   
• You understand software development lifecycles and have a strong architectural background. 
• You understand technical topics such as software intelligence, cloud technologies, artificial intelligence, application security, and SaaS. 
• You enjoy sharing your knowledge and skills with other team members and learning from others. 
• You’re willing to push the envelope and engage stakeholders to try new things, balanced by a love of metrics that support your work.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. 
• Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 65.000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.