Design Lead: Data Intelligence Capability - AI Design Strategy (m/f/x)

Your role at Dynatrace

Are you passionate about shaping the future of AI-powered enterprise experiences? Do you thrive on transforming complex AI capabilities into intuitive, user-centered solutions that drive business value for the world's leading unified observability platform?

Company Description

Dynatrace was founded in 2005 in Austria and currently employs over 5,000 people across multiple locations worldwide. We are a global leader providing software intelligence to simplify cloud complexity and accelerate digital transformation – because the world needs software to work perfectly.

With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort.

That's why many of the world's largest organizations like H&M, Delta Airlines, SAP, United Health Care, JP Morgan, and many others trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

Design Strategy & Vision 

• Define and execute the design strategy for AI -powered experiences across the Platform 
  solution, ensuring alignment with business objectives and user needs.
• Lead the design evolution of Copilot and future AI initiatives, establishing foundational 
  interaction patterns for conversational AI within enterprise observability  workflows
• Collaborate with product management to influence AI feature roadmaps through user-
  centered design insights and strategic design thinking. 

Design Leadership & Execution

• Guide design decisions across the Data Intelligence capability, serving as the primary 
  design contact for capability leadership, solution architects, and cross-capability 
  stakeholders.
• Lead zero-to-one design explorations for emerging AI use cases, translating complex AI 
  capabilities into intuitive user experiences.
• Establish design standards and interaction patterns for AI features that integrate 
  seamlessly with existing Dynatrace workflows. 

Cross-Capability Collaboration 

• Partner with the design system team to contribute AI-specific components and patterns 
  that benefit the entire Platform solution.
• Work across capabilities  to ensure consistent AI experiences throughout the product, 
  establishing shared design language for AI interactions.
• Mentor and coach designers across capabilities  on AI design best practices and emerging 
  interaction models. 

User-Centered AI Design 

• Advocate for users throughout AI development processes, ensuring AI features solve real 
  workflow problems rather than showcase technology capabilities.
• Lead user research initiatives specific to AI feature adoption, effectiveness, and workflow 
  integration.
• Design conversation frameworks, response patterns, and error recovery flows that 
  maintain user trust and system reliability. 

What will help you succeed

Leadership Experience

• 8+ years of product design experience in enterprise software, with 3+ years in design leadership roles.
• Proven track record of leading design strategy for complex, multi-faceted product areas.
• Experience mentoring designers and fostering design excellence within fast-paced, technical environments.

AI Design Expertise

• 2+ years of hands-on experience designing AI-powered features, conversational interfaces, or intelligent automation tools.
• Deep understanding of AI/LLM capabilities and limitations, including prompt engineering, context management, and model integration considerations.
• Portfolio showcasing real-world AI product experiences with clear reasoning behind design decisions and business impact.

Enterprise Software Fluency

• Strong systems thinking ability with experience designing for complex, data-heavy enterprise workflows.
• Understanding of observability, monitoring, or analytics domains (preferred but not required).
• Experience working within design systems and contributing to scalable design solutions.

Collaboration & Communication

• Excellent communication skills with ability to influence cross-functional stakeholders and present design strategies to leadership.
• Comfortable working in ambiguous environments where AI capabilities and user needs are continuously evolving.
• Experience partnering with product managers, engineers, and data scientists to translate technical possibilities into user value.

You Will Love This Role If...

• You're energized by the challenge of making cutting-edge AI technology accessible and valuable for enterprise users.
• You thrive in leadership roles where you can shape both design strategy and team culture.
• You enjoy working at the intersection of emerging technology and established enterprise workflows.
• You're passionate about establishing new design patterns that will influence how users interact with AI-powered software.
• You want to be part of defining the future of AI in enterprise observability and monitoring tools

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.     
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.     
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.      
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.     
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.      
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all   
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.     
• For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting-edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more.