Renewal Desk Data Analyst

Your role at Dynatrace

Dynatrace is seeking a Renewal Desk Data Analyst to join our internal operations team. This is a non-customer-facing role focused on supporting complex processes related to Order Management , ARR protection , and data validation . You will collaborate with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives to retrieve, organize, and analyze renewal data, then generate system-derived proposals using Salesforce and Excel .

Location : Detroit. This role requires in-office presence 2–3 times per week.

Role Overview

• Internal, non-customer-facing position with a strong emphasis on Excel and Salesforce.
• Manage prioritized requests from a shared queue.
• Collect, clean, and convert data into new formats and validate with Excel tools.
• Ensure accuracy and completeness of renewal information for system entry.
• Troubleshoot issues in Salesforce and collaborate with multiple internal stakeholders.
• Clearly explain Excel tools and logic to non-technical audiences.

What will help you succeed

Minimum Requirements

• Basic to intermediate Excel skills (formulas, calculations, and data organization)

• Basic familiarity with CRM systems (Salesforce experience preferred)

• Solid computer proficiency, including navigating tools like SharePoint

• Strong math skills, especially in pricing and renewal calculations

• Clear communication and strong collaboration with cross-functional teams

• Demonstrated resourcefulness and ability to find information independently

Preferred Requirements

• Background in computer science, finance, mathematics, or other analytical disciplines

• Ability to identify and implement process improvements

• Capable of increasing autonomy and ownership over time

• Professional experience prioritized over formal college degrees

Desired Qualifications

• Excellent organizational skills and strong attention to detail

• Ability to manage multiple priorities in a high-stakes, fast-paced environment

• Strong written and verbal communication abilities

• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint

• Creative, solution-focused mindset with a willingness to learn new tools and processes

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.