Billing Analyst I

Your role at Dynatrace

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That is why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences

Job Description:

Dynatrace is seeking a detail-oriented Billing Analyst to support accurate, timely, and compliant customer invoicing within the global Billing Operations function. This role will be responsible for preparing and validating customer invoices, reviewing billing schedules, maintaining purchase order information, supporting month-end close activities, and resolving billing-related inquiries in partnership with internal stakeholders. The Billing Analyst will work closely with Accounts Receivable, Revenue, Order Management, Sales, and Renewals teams to ensure billing processes are executed efficiently, in accordance with customer contracts, internal controls, and company policies, while supporting a positive customer experience.

Responsibilities:

• Ensuring invoices are raised in an accurate and timely manner in accordance with customer contracts.
• Develop and maintain a strong understanding of Dynatrace billing systems, processes, policies, and controls.
• Review customer orders, billing schedules, purchase orders, and invoice data to support accurate and timely billing.
• Track and maintain purchase order expiry data, requesting customer purchase orders if needed for scheduled billings.
• Research and help resolve customer billing queries, data errors, invoice discrepancies, and process exceptions in partnership with internal stakeholders.
• Support audit requests by preparing appropriate billing documentation, evidence, and reporting as required.
• Contribute to process documentation, training materials, and continuous improvement initiatives to improve billing accuracy, efficiency, and scalability.
• Customer invoice distribution and sending invoices through specific invoicing portals where required.
• Collaborate with cross-functional teams to identify inefficiencies in billing workflows, recommend enhancements, and support in implementing process improvements to optimize accuracy and scalability

This role is hybrid out of our Detroit, MI office (2 days per week). 

What will help you succeed

Minimum Requirements

• Minimum of 1 year of experience in billing, accounts receivable, finance operations, order-to-cash, or a related finance support role.

Preferred Requirements 

• Experience working in a technology, SaaS, or subscription-based business environment is preferred.
• Working knowledge of billing platforms, ERP systems, Salesforce, CPQ, or NetSuite is advantageous.
• Proficiency in Microsoft Excel for data tracking, reporting, reconciliation, and analysis.
• Strong communication and stakeholder‑management skills, with the ability to explain complex issues clearly.
• Ability to manage multiple priorities in a fast‑paced, global environment.
• Experience supporting month-end closing, audit requests, customer invoice portals, or billing process improvements.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and Rewards

DOE, salary $50K - $60K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.