Your role at Dynatrace

Dynatrace ONE, the post-sales organization of Dynatrace, is seeking a strategic, experienced Principal GTM Program Manager to join our Global Strategic Program team.  The Principal GTM Program Manager will report to the Sr Director of Strategy and delivers strategic programs in support of Dynatrace go-to-market (GTM) activities.  

This role is primarily responsible for aligning with organization wide, cross functional teams that support strategic business priorities. The GTM Program Manager will analyze change, assess customer impact and identify opportunities for our customer facing, post-sales organization to support the strategic priorities, program managing such initiatives across the global post-sales organization which includes customer success, professional services, technical support and product education.  

What will help you succeed

Consultation with Strategic Programs – Consult with global, strategic programs regarding business critical goals and objectives, and align post-sales initiatives with the global programs. 

Assess customer impact and define post-sales initiatives – Assess customer impact because of GTM changes, identify and collaborate with various business areas in post-sales to define the appropriate responses, initiatives and workstreams to be delivered.  

Program Manage Strategic Initiatives – Coordinate, track and report on initiatives and workstreams, including customer feedback programs, and cross-functional activities related to strategic objectives. Drive the continuous progress and communication required to meet program objectives, and report to senior leadership regarding status and progress. 

Manage and Coordinate GTM Response– Establish and manage processes for intake of go-to-market requests to the post-sales organization, assess impact and prioritize in alignment with global GTM position. Coordinate customer outreach programs, responses, messaging and resulting actions taken by the cross-functional teams, and integrate with multiple programs including portfolio management, business operations and enablement. 

Drive GTM communications – Develop and manage an ongoing communication strategy to track, analyze, and report on critical GTM portfolio updates and program KPIs to executives and key stakeholders. Distribute and cascade GTM related information to the post-sales organization via collaboration with enablement and communication teams. 

Requirements: 

• 5+ years experience in a customer facing services or customer success lead role 
• Bachelors degree in Software Engineering or Business related fields. Advanced qualification preferred. 
• Experience operating at strategic level, recommending impact focused changes and working independently to drive these changes 
• Strong collaboration skills and approaches to be able to drive change and operate cross-functionally 
• Experience developing enterprise level service solutions, sales assets and enablement 
• Ability to capture customer value outcomes into customer facing solutions 
• Must have strong program/project management skills and experience, preferably managing multiple concurrent programs 
• Must have excellent written, oral, presentation and communication skills with ability to translate complex messaging into clear, concise delivery for executive level audiences 
• Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail 
• Ability to work with minimal supervision, engaging peers, other departments and leadership to accomplish assigned goals, and effectively execute cross functional projects globally 
• Working experience with Dynatrace platform preferred 
• Background in Observability and Security related technology would be beneficial 

Why you will love being a Dynatracer

•  A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.