EMEA - Benefits Advisor II

Your role at Dynatrace

• Provide day-to-day administration for core insured benefits across EMEA, including medical, life, disability, and retirement plans and work-life programs.
• Manage all new benefit enrollments and employee changes, including life events, eligibility updates, and terminations, ensuring timely and accurate processing.
• Oversee benefits administration from hire to exit, including ongoing maintenance and annual renewal activities.
• Ensure compliance with country‑specific plan rules, vendor requirements, and internal policies.
• Support annual benefits renewals, audits, and data validation activities.

• Serve as a primary point of contact for benefits vendors, insurers, brokers for enrollment and invoice management.
• Coordinate with HR Business Partners to support employee inquiries, escalations, and complex benefit cases.
• Partner with Payroll to ensure accurate benefit deductions, contributions, retroactivity, and reconciliation.
• Liaise with Accounts Payable and Finance to ensure timely and accurate vendor payments.

• Perform invoice reconciliation for all benefits vendors, validating charges against enrollments, eligibility, payroll deductions, and contractual terms.
• Investigate and resolve billing discrepancies, overcharges, and retroactive adjustments.
• Track invoices, accruals, and payment status; support month‑end, quarter‑end, and year‑end close activities.
• Maintain documentation and controls to support audits and internal financial reviews.

• Maintain accurate benefits data related to new enrollments and changes in HRIS and vendor systems.
• Prepare and reconcile reporting for enrollments, participation, and benefits costs.
• Utilize Microsoft Excel (including advanced formulas, pivot tables, and data validation) for reconciliation and analysis.
• Support continuous improvement initiatives through data insights and process enhancements.

• Leverage Microsoft tools (Excel, Outlook, SharePoint, Teams, Power BI as applicable) to manage workflows and reporting.
• Use AI‑enabled tools (e.g., Copilot, Gemini automation, data insights) to increase accuracy, reduce manual effort, and improve operational efficiency.
• Contribute to documentation, standard operating procedures, and benefits process automation efforts.

What will help you succeed

• Bachelor’s degree in Human Resources, Business, Finance, or a related field.
• 3–5 years of experience in benefits administration, HR operations, payroll, or financial reconciliation.
• Demonstrated experience administering new enrollments and ongoing benefit changes for insured and/or retirement plans.
• Proven experience with invoice reconciliation and coordination with Accounts Payable or Finance.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with HRIS, payroll systems, and benefits vendor platforms.
• Exposure to AI tools or automation in HR, finance, or operations is strongly preferred.

• Exceptional attention to detail, particularly with enrollment and change processing.
• Ability to manage multiple countries, vendors, and deadlines in a shared‑services environment.
• Analytical mindset with strong financial and payroll reconciliation skills.
• Clear and professional communication with global stakeholders.
• Proactive problem‑solver with a continuous improvement mindset.
• High level of confidentiality and professionalism.

• Experience supporting EMEA regions and administering country‑specific benefit plans.
• Familiarity with EMEA compliance and regulatory considerations.
• Experience using SAP SuccessFactors, particularly Employee Central and/or Benefits Administration.
• Ability to work independently while collaborating closely with global teams.
• Strong interest in modernizing HR operations through technology and AI.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.