Technical Services Engineer II

Your role at Dynatrace

We are looking for a proactive and customer-focused IT Services Engineer to join our team. In this role, you will be the first point of contact for technical issues, ensuring smooth digital operations for our users. If you enjoy solving problems, working with technology, and helping people, this position is for you!

What You’ll Do:

• Incident & Problem Management: Diagnose and resolve IT-related issues or escalate when necessary. Guide users through troubleshooting steps
• Service Request Fulfillment: Provide hardware, software, and workplace equipment. Handle user and access management requests and respond to technical inquiries
• Collaboration Tools & Events: Support meeting room technology (e.g., Zoom Rooms, Crestron) and provide technical support for local events
• Change Requests: Learn and support technical changes implemented by backend teams
• Asset & Inventory Management: Maintain accurate stock records, prepare asset demands, and manage disposals.
  Vendor Coordination: Coordinate external IT service providers
• Projects & Improvements: Deliver local and regional technical projects as part of global programs, with the option to lead projects. Assist with IT buildout tasks and identify opportunities for process improvement
• Collaboration & Learning: Understand employee needs, support IT training activities, and work with distributed IT teams. Continuously develop your technical skills, follow technical guides, and work instructions

What will help you succeed

Qualifications:

• Bachelor’s degree in computer science, IT, or a related field (or equivalent experience). 
• Communicative English (written and spoken). Spanish is a plus.
• Knowledge of Windows and macOS operating systems. Linux skills are welcome.
• Experience with Active Directory, Group Policy, and user account management.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Ability to troubleshoot hardware (PCs, laptops, printers) and software issues.
• Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
• Basic knowledge of cybersecurity principles.
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
• Strong problem-solving ability, customer-oriented mindset, and willingness to learn.

Why you will love being a Dynatracer

•    A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
•    Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
•    A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. 
•    An environment that fosters innovation, enables creative collaboration, and allows you to grow.
•    A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. 
•    A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
•    A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards