Manager, Data Analytics

Your role at Dynatrace

Company Description:

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description:

As a squad manager, your core responsibilities include a deep-level understanding of your team’s individual skills and strengths. You’ll be directly responsible for managing our Insights Data Analysts but will also collaborate with our support team that that provides configuration help to support your Analysts. You will have direct ownership of the accounts under your team, specifically around growth and value provided to the client. Each squad will consist of 8-10 direct Analyst reports, managing 25-45 (subject to change) accounts per Analyst.

Responsibilities include:

• Acting as a mentor and growing the more junior members on your squad
• Conducting 1:1 meetings each month for all members of your team
• Maintaining a comprehensive understanding of your squad members skills so you can effectively assign appropriate projects and accounts
• Conducting reviews of all squad members 1-2 times per year
• Understanding the status and health of accounts on your team, with a focus on the top consumers (largest ACV) and those that renew within the fiscal year
• Leading weekly account reviews for your analysts and providing updates and escalations of account issues
• Attending meetings with internal teams to track and drive client maturity and strengthen relationships
• Assisting in onboarding new hires to your team and with the shadowing program
• Attending and providing direction on initial customer calls to help with difficult questions and engagement focus to ensure a good start
• In partnership with your manager, helping with capacity planning for your squad
• Working collaboratively with internal teams to communicate potential improvement to internal tooling, processes, and training
• Reporting on key metrics including value, growth/consumption, customer maturity, etc.

What will help you succeed

Minimum Requirements:

• Bachelor’s Degree in marketing, statistics, mathematics, economics or other quantitative disciplines is required.
• Minimum of 2 years of direct experience leading teams and driving cross functional collaboration

Preferred Requirements:

• Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail

• Has strong conceptualization and communication skills.  Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Proven ability to work under pressure; ability to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuades
• Strong verbal and written communication skills

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.